Privacy Policy

PURPOSE

When visiting the website www.lumosco.ge, you are obliged to read our Privacy Policy. We may update our Privacy Policy, make some changes or additions, so Lumos Concept recommends you to check it from time to time.

Customer who voluntarily provides personal data to Lumos Concept automatically authorizes lumosco.ge to use it for storing and processing purposes.

This Privacy Policy defines the manner of processing customer’s personal data, purpose and terms of its use and storing. Based on the “Law of Georgia On Personal Data Protection”, goal of lumosco.ge is to protect the customer’s personal data.

This Privacy Policy is an integral part of the Terms and Conditions of using the lumosco.ge website and it represents a mutually binding document.

DEFINITION OF TERMS

The terms used in this document have the following definition:

• Lumos Concept (hereinafter “we”, “our”, “website”) – “C C & Company” LLC established in accordance with the legislation of Georgia, identification code 405596715, registered address: Tbilisi, Turn #I , N15 Shalva Tsintsadze Street.
• Persona Data – any information relating to an identified or identifiable individual.
• Data Processing – any manipulation of data using automatic, semi-automatic or non-automatic means.
• Data Subject (hereinafter the user) – any individual whose data is processed.
• User Consent – user’s expressed consent to read this document and process his/her personal data.
• Third party – any natural or legal person, public institution.
• Direct marketing – offering goods and services through mail, phone call, e-mail or any other means of telecommunication.

CONSENT

Using the lumosco.ge website is considered as the user’s consent to the Privacy Policy. Thus the user grants Lumos Concept the right to process, store and use the personal information provided by him/her.

The mentioned information will be used by Lumos Concept for the purpose of providing the service, taking into account the applicable law.

BASICS FOR DATA PROCESSING

Lumos Concept will process the user’s personal data if:

• There is user consent.
• Data processing is required for Lumos Concept to fulfill its obligations under the law.
• Data processing is necessary to provide service to the user.

Purpose of processing the user’s personal data is following:

• Improvement of the service quality provided by Lumos Concept;
• Proper fulfillment of legal obligations of Lumos Concept;
• Dealing with users’ claims;
• Monitoring user’s activities on the website;
• Notifying users about updated data on the lumosco.ge website;
• Effective communication with customers;
• Feedback with the users;
• Test various innovations introduced by Lumos Concept;
• Introduction of new products and innovations on the website;
• Defining the user groups to offer new products and services;
• Implementation of marketing and other kind of activities;
• Providing information on purchases made by the user;
• Obtaining information from an authorized third party about payments made by user;
• Prevention of improper use of Lumos Concept system;
• Prevention of crimes stipulated by the Criminal Code of Georgia;
• Delivering information to relevant and competent state bodies;
• Protection of legal interests;
• Other legitimate purpose granted to Lumos Concept by the Law of Georgia on Personal Data Protection.

USER RIGHTS

Users have the right to request from Lumos Concept the following information about data processing:

• What kind of user data is processed by Lumos Concept;
• Purpose of processing personal data;
• Legal basis for data processing;
• Information about the means of collecting personal data;
• To whom the user data is transferred, legal basis and purpose of transferring data;

Upon request of the user, Lumos Concept is obliged to correct, update, add, block, delete or destroy data if it is incomplete, inaccurate, not updated or if its collection and processing was carried out by violating the requirements of the law.

In case of violation of the rights stipulated by the law of Georgia on Personal Data Protection the user has the right to go to court or address.

The user has the right to withdraw his/her consent given to Lumos Concept at any time and also request to terminate data processing as well as demand to destroy processed data.

USER OBLIGATIONS

User is obliged to provide Lumos Concept with complete and accurate personal data in order to receive the service in the future. This obligation also applies to changes in the information made by the user at a later stage.

CALL CENTER

In order to improve the quality of Lumos Concept service, problem solving, feedback and security, incoming and outgoing calls are recorded, stored and processed.

TERMS OF USE OF LUMOSCO.GE WEBSITE

By using the Lumos Concept website user gives consent his/her personal date and Cookies to be stored and processed by Lumos Concept.

The user is obliged to provide Lumos Concept with complete and accurate information and in case of changes, to update provided data.

MINORS

Lumos Concept lacks the ability to verify accuracy and authenticity of the data provided by the user, including the user’s age. If it is revealed that the person providing the information is minor, Lumos Concept is entitle not to take into account the data provided by this minor. If you are aware that the person registered on the lumosco.ge website is not of legal age and does not have the consent of the legal representative regarding the use of the website, please inform us about the case.

WHO WE SHARE USER’S DATA WITH

We share personal data with our partner courier companies that ensure delivery of purchased products to the address specified by the user. Lumos Concept transfers following information to the partner courier companies: order details, customer name, surname, address and contact number. The information provided to the partner courier companies will be solely used for the purpose of delivering the purchased products.

Sharing user’s personal data may be necessary in some cases defined by the current legislation of Georgia in order to detect, investigate or prevent crime.

Taking into account interests of the users, with the purpose of delivering promotional materials, offering various interesting services and products, improving service quality, Lumos Concept can use personal data, particularly name, e-mail and phone number for direct marketing. In order to carry out direct marketing, Lumos Concept reserves the right to transfer the aforementioned personal data to third parties that will provide advertising services to Lumos Concept defined by agreement signed between them.

Except for the above mentioned, Lumos Concept is authorized to share personal information with any third party stipulated by the current legislation of Georgia.

REQUEST TO STOP DIRECT MARKETING

User is eligible to ask Lumos Concept to stop direct marketing at any time. Submitting user’s request to stop direct marketing does not oblige Lumos Concept to stop providing user with the information about updates and changes.

In case of desire to stop direct marketing, the user can contact Lumos Concept via e-mail. This does not mean that Lumos Concept will stop providing user with other services.

LOG FILES AND COOKIES

Lumos Concept uses the standard procedure of log files. Like other websites, Lumos Concept uses Cookies. Log files and Cookies are used to store information about user behavior and to improve the service quality. Following data is generated and collected through log files and Cookies:

• IP address
• Device type
• Browser
• Time, date and duration of website visit
• From which platform the user was redirected to the lumosco.ge website
• Information about the user actions taken on lumosco.ge website – what products the user searched for and visited.

This information does not identify any specific user and represents analytical data.

Purpose of processing such information is:

• to analyze trends
• Lumos Concept to manage the website
• to compile statistics
• track user actions to guarantee the best experience
• to design and implement effective marketing activities
• to give advice and recommendations

When starting to use the website, the user has the option to accept Cookies. If the user does not press the appropriate button and continues to use the website despite the notification, such action will be considered as consent by the user.

User can manage Cookie settings through the browser settings.

COMPILING DATA

Lumos Concept compiles information:

• When the user fills out website registration form
• When communicating with the user via telephone or e-mail
• When the user uses the Lumos Concept website and online chat

PROCESSED DATA

When registering on the website, the user provides the following information:

• Mobile number’
• Email
• Address
• Name and surname
• Password for online shopping authorization

For registration the user has to provide the above mentioned information. Without giving this data the user cannot be registered on the website.

After selecting products, the user will be redirected to the payment page. On the payment page the user fills out his/her card data and confirms payment. Lumos Concept has no access to user’s bank card data. Lumos Concept receives information about the payment made by the user.

PERSONAL DATA RETENTION PERIOD

Lumos Concept takes responsibility for the privacy and security of the user’s personal data.

Lumos Concept stores personal data about the user to achieve the purpose for the period stipulated by the law and this policy document.

SECURITY

It is important for Lumos Concept to protect the personal data provided by the user. The user’s profile is accessible only through the user name and password generated by him/her. Lumos Concept recommends not to share this information to third parties. Otherwise Lumos Concept disclaims any responsibility.

Lumos Concept applies all measures to protect the user’s personal date, however, takes no responsibility for actions of unauthorized third parties who may illegally access Lumos Concept servers.

THIRD PARTIES

Lumos Concept disclaims all responsibility regarding other websites that may be displayed as an external link on the lumosco.ge website. The Privacy Policy of other websites may differ from this Policy. Lumos Concept asks its users to read the Terms and Conditions as well as Privacy Policy of the website displayed as an external link.

CHANGES AND ADDITIONS

We reserve the right, in our sole discretion, to make changes and additions to this Policy at any time. Users will be notified about amendments by email or they will be published on our website.

Changes and additions come into force once they are published on the website or users are notified about them by private message. After the changes and additions come into force, use of the website will be considered as consent to the changed terms.